Part time Call Agent ( Craigavon )

Our client is interested in recruiting a temporary part time Customer Service Agent to join their team based in Craigavon.

Job role - Temporary Customer Service Agent

Location - Craigavon

Length of role - 12 weeks initially up to 12 months

Hours of work - 24 hours per week, 3 x8 hour shifts per week on a rota basis ( weekday evenings from 3.30pm-11.30pm and includes Sat, Sun and Bank holidays ) One weekend in 3 off. Required flexibility to work additional shifts during adverse weather conditions or emergency situations.

Rate of pay - Initial 12 weeks minimum wage, increasing to £9.70 per hour

Job description -

The Customer Service Agent will report to the Contact Centre Manager. The key purpose of this role is to deal efficiently and accurately with a wide range of customer enquiries, primarily via call handling but also though other offline channels such as email, Twitter, Facebook and Web based chat.

The job role involves -

• Ability to manage customer contacts by phone , social media and email for the department
• Carry out administration and other related duties as required during times of low call activity
• Provide a call handling service in line with current customer service guidelines
• Record fault and emergency customer enquires on relevant IT systems when required
• Ensure hazard and other escalated calls are directed to the Shift Leader in real time.
• Ensure effective communications with other internal departments
• Ability to respond during escalations

Essential Criteria -

• Grade C or above in GCSE English and Maths or relevant experience
• Strong customer focus
• Excellent attention to detail
• Good decision making and problem solving skills
• Experience in managing difficult customers and resolving customer complaints
• Working Knowledge of MS Office, email and internet

Desirable Criteria -

• Previous call handling experience

If interested in this role if you can please send an updated cv to jayne.moore@premiere-agency.com with 'Part-time call agent - Craigavon' in the subject title for consideration.