Call Agent ( Ballymena )

Job Ref: Ballymena - JM - Feb 21

Industry Sector: Public Sector

Location: Ballymena

Type: Temporary

Salary: Rate of pay - under 25s £8.20 over 25s £8.72 rising to £8.55 after 12 weeks worked

Contact: Natalie Donnelly


Job Description

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Our client is interested in recruiting a temporary Call Agent to join their team in the Ballymena location

Job role - Call Agent

Location - Ballymena

Length of role - Temporary ongoing

Hours of work - Monday - Friday 8.30am-5pm

Rate of pay - under 25s £8.20 over 25s £8.72 rising to £8.55 after 12 weeks worked

Job description

  • The job holder will provide a range of administrative support functions within the metering services department, initially in support of meter recertification programme, which primarily involves, but not limited to
  • Registering keypad payments
  • Arranging and scheduling customer appointments for meter changes by incoming phone calls, letters and emails, always mindful of our customer services values.
  • Organising and preparing letters for posting
  • Providing support to electricians on the ground to ensure all customer appointments are kept and work completed
  • Other general admin duties

Essential Criteria

  • Must have proof of Maths and English Grades A-C or equivalent
  • IT Competency
  • Customer Service skills and experience
  • Positive attitude
  • Ability to work on own initiative and unsupervised

If interested in this role if you can please send an updated cv across to jayne.moore@premiere-agency.com with 'Call Agent - Ballymena' in the subject title for consideration.  

 



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