Admin Officer

Job Ref: JL/Lisburn AO

Industry Sector: Public Sector

Location: Lisburn

Type: Temporary

Salary: £7.70/£8.21 rising after 12 consecutive weeks to £10.89

Contact: Jane Lewsey


Job Description

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Our client in Lisburn is seeking an full-time Admin Officer in a temporary ongoing position

This is an excellent opportunity to get your foot in to public sector body. This role is temporary ongoing

*Candidates must be availabe to start 23rd of March

This position is full-time Monday-Friday 8 hours per day including Lunch break,

Various shift patterns between 8am-6pm daily.

* To apply send your cv to jane.lewsley@premiere-agency.com

Rate of pay is £7.70/£8.21 rising to £10.89 after 12 weeks

Duties include:

  • Answer Discretionary Support incoming calls
  • Provide telephony cover between 8am and 6pm on a shift rota basis
  • Differentiate between claims, review and queries calls
  • Use IT systems to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions
  • Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
  • Escalate calls from vulnerable callers and appointees/representatives per guidance
  • Escalate complaints per guidance
  • Take appropriate action on Unacceptable Customer Behaviour
  • Demonstrate flexibility, meeting customer demand in a fast paced environment

Training:

  • Induction, Training and Consolidation will take place in either Antrim or Dungannon Discretionary Support Service Centre (candidates may express a training site preference which will be fulfilled where possible).
  • Following successful completion of induction, training and consolidation, candidates will be based in Lisburn for the remainder of their assignment. The current planning assumption is that candidates will move to Lisburn in April 20 on a date agreed with local management.

ESSENTIAL CRITERIA

Qualifications/Experience

  1. 5 GCSE/GCE ‘O’ level or equivalent qualification, grades A – C in separate subjects which must include English and Maths;
  2. The ability to provide leadership and support to team members.

To apply please email your cv to : jane.lewsley@premiere-agency.com

Premiere People is a corporate member for the Recruitment and Employers Confederation operating as an Employment Business for the recruitment of temporary vacancies



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