Contact Centre

We understand that the contact centre is the hub of many organisations, providing highly valuable information that can help to develop your organisation’s products and brands.

You can drive revenue, improve customer experience and increase sales by being more than just a customer service division. We aim to provide the right solution and the best candidates for your requirements, from on-site to tailor-made solutions, and temporary to permanent workers.

Our specialist contact centre division has a proven track record in the supply of permanent, contract and temporary positions, and that is why we are the biggest recruitment agency in Northern Ireland. We have a real understanding of the roles, values and culture of our client’s organisations in the contact centre sector.

Our candidate database is unrivalled, including call centre agents right through to contact centre managers. We are ready to respond to any requirement you might have, whether it’s for individual candidates or a complete team. We create a scalable, bespoke model for your business, which can even be implemented as on-site solution.

Every step of our recruitment process is personalised to your requirements. We focus on understanding your sourcing needs and create testing, interviewing and compliance checks that work for your needs. Throughout the process we provide regular updates, management information and post-placement support. 

On-site we can provide all the same excellent recruitment solutions while working with you at your location. We will become an additional part of your HR team, handling all recruitment issues. 

Contact Centre - Premiere People

Here are just some of the roles we recruit for:

  • Sales Agent
  • Customer Service Manager
  • Contact Centre Manager
  • Operations Manager
  • Complaints Handler
  • Team Leader 
  • Web Help Support 
  • Telesales Executive